IT Support Specialist
Core
Receive calls and correspondence from state agencies, record complaint next steps and outcomes, and conduct safety checks related to reported allegations of abuse.
Role type
IT Support Specialist (Data Entry & Database Management)
Builds
Complaint records and safety-check entries in NIMRS and MHPD databases
Domain
Public sector / State government compliance
Deliverable
dashboards & analysis
Required skills
Data entry, Database navigation (NIMRS, Concerts, MHPD), Report monitoring, Troubleshooting, Technical assistance
Preferred skills
Customer relations handling, Safety check coordination (via careerplan.io/jobs/CYNET-SYSTEMS-IT-Support-Specialist-it-support-specialist-at-cynet-systems)
Technologies
NIMRS, Concerts, MHPD, Verizon Virtual Contact Center
Responsibilities
Receive calls and correspondence from other state agencies; Record complaint next steps and outcomes; Conduct safety checks related to reported allegations of abuse; Navigate NIMRS, Concerts, and MHPD to complete complaint and safety-check tasks; Create, enter, modify, and update complaints in the NIMRS database; Monitor the complaint database to support timely, high-quality responses; Help Field Office complaint staff troubleshoot issues in NIMRS; Help providers troubleshoot safety checks in NIMRS; Coordinate with providers to ensure safety-check contacts are entered correctly in MHPD; Provide technical assistance on entering incident data and running reports from the NIMRS menu.