Help Desk Specialist
Core
Handle monthly contacts, track and resolve tickets, and provide reporting guidance for railroad accident and grade crossing reporting programs. (via careerplan.io/jobs/Vtechsolution-Help-Desk-Specialist-help-desk-specialist-at-vtechsolution)
Role type
Help Desk Specialist
Builds
Support for railroad accident reporting and grade crossing reporting programs
Domain
Transportation / Railways
Deliverable
dashboards & analysis
Required skills
ticketing systems, customer support, FRA reporting
Responsibilities
Handle monthly contacts, Track and resolve tickets, Provide reporting guidance, Escalate complex issues, Maintain knowledge articles