Product Support Specialist - Tech Focused
Core
Manage data entry and eligibility determination for Medicaid Renewal applications by reviewing financial data, conducting client interviews, and recording case details.
Role type
Product Support Specialist (Data Entry & Eligibility)
Builds
Medicaid eligibility determinations and case management records
Domain
Public Assistance / Healthcare Administration
Deliverable
dashboards & analysis
Required skills
Data entry, Financial data analysis, Client interviewing, Case management, Microsoft Office Suite, Regulatory compliance
Preferred skills
Problem-solving, Organizational abilities
Technologies
Support Security Ada
Responsibilities
Review applicants financial data and enter calculations into the eligibility system, Conduct interviews with clients to gather information for eligibility determination, Record all case management details accurately in the eligibility system, Utilize computer inquiry systems to secure necessary verifications, Onboard new clients by administering intake questionnaires, Comply with Federal, State laws, and Medicaid regulations
