Senior End User Support Engineer
Core
Providing 3rd line desktop support and escalation services to CMC Markets' global internal customer base.
Role type
Senior End User Support Engineer (3rd line)
Builds
IT support services for internal users
Domain
IT Services / Desktop Support
Required skills
Microsoft Windows domain environments, Windows desktop support, Exchange/MS Teams, MAC computers/JAMF, incident management, process optimization, team mentoring
Preferred skills
ITIL support environments, Modern AV solutions, Server hardware maintenance
Responsibilities
Provide 3rd line desktop support, act as escalation point for 1st/2nd line, collaborate with Modern Workplace engineers, manage incidents and documentation, optimize support processes, train and mentor junior staff, manage customer expectations
Seniority
Senior, hands-on IC with mentorship duties
