Customer Service Representative - Davao (Onsite)
Core
Customer-facing role handling inquiries, complaints, collections, and administrative support via phone, email, and in-person interactions.
Role type
Customer Service Representative
Builds
Customer support operations and administrative workflows (via careerplan.io/jobs/C9-006-37-E65-customer-service-representative-davao-onsite)
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
client delivery
Required skills
Verbal communication, Written English, CRM systems, Ticketing platforms, Microsoft Office, Google Workspace, Collections, Invoicing, Order processing, Record keeping, Internal coordination
Preferred skills
Accounts Receivable (AR) and Billing experience
Responsibilities
Interact with customers via phone, email, or in person to provide information and resolve inquiries or issues; Handle customer complaints by providing appropriate solutions and alternatives within established guidelines; Assist with collections, invoicing, and other administrative support tasks; Process orders, forms, applications, and requests accurately and efficiently; Maintain detailed records of customer interactions, transactions, comments, and complaints; Coordinate with internal departments to ensure customer concerns are addressed promptly; Follow company communication procedures, policies, and service standards; Stay up to date with company products, services, and policies; Help ensure customer satisfaction by providing timely feedback and escalating issues when necessary