Nuu söker vi en Customer Service Manager till Jula
Core
Leading and developing the customer service function across all markets to create an efficient, high-quality, and consistent customer experience that strengthens customer satisfaction and contributes to business goals.
Role type
Senior Customer Service Manager (Strategy & Operations)
Builds
Customer service operations and experience across multiple markets
Domain
Retail / Customer Experience
Deliverable
Dashboards & analysis
Required skills
Leading large teams, strategic and operational leadership, change management, process development, data-driven decision making, key performance indicator management, cross-functional collaboration
Preferred skills
International environment experience, retail or e-commerce background
Technologies
N/A
Responsibilities
Lead, coach, and develop the customer service organization across multiple markets; drive continuous improvement of quality, productivity, and customer experience; develop processes, routines, and working methods; ensure consistent and efficient customer service across market boundaries; collaborate with other parts of the organization; manage daily operations, work environment, and personnel-related issues within the function.
Seniority
Senior, hands-on IC with strategic leadership