Gestionnaire principale, Service à la clientèle
Core
Lead the Canadian Customer Service function, ensuring exceptional client experiences and optimizing order management processes.
Role type
Senior Customer Service Operations Manager
Builds
Customer service operations and order fulfillment processes
Domain
Construction chemicals and industrial products
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Leadership, team development, order management, supply chain processes, ERP (SAP), performance metrics analysis, multi-site management, change management
Preferred skills
Strategic planning, continuous improvement initiatives, technology integration
Responsibilities
Lead and develop the Canadian customer service team, ensure efficient processing of customer and export orders, maintain high service standards across sites, collaborate with sales and logistics teams, manage priority requests and escalations, develop and track KPIs, oversee staffing and performance management, support client visits and complaint management, drive operational efficiency initiatives.
Seniority
Senior, hands-on IC