Manager, Travel Services
Core
Leads a team of Travel Consultants to deliver industry-leading service and operational efficiency for customer travel and expense experiences.
Role type
Senior IC Manager (Travel Operations)
Builds
Travel booking workflows, customer support interactions, and operational processes for a global travel platform.
Domain
Travel Technology / Customer Service Operations (via careerplan.io/jobs/8239274-manager-travel-services-at-tripactions)
Required skills
Team leadership, performance management, operational execution, quality assurance, process improvement, stakeholder partnership, recruitment/onboarding, escalation management, data-driven decision making
Preferred skills
Sabre/Amadeus GDS expertise, CRM platform familiarity, change management, cross-functional collaboration
Technologies
Sabre, Amadeus, Salesforce, Zendesk, Navan technology
Responsibilities
Develop team members through coaching and performance reviews; manage operational escalations and customer communications; monitor contact queues, staffing, and SLA performance; report on operational metrics and trends; partner with cross-functional teams to improve processes; support recruitment and onboarding of consultants.
Seniority
Manager, hands-on leadership