Customer Onboarding Specialist EMEA (Spanish Speaking)
Core
Conduct live strategy and training sessions to onboard legal professionals and law firms to Clio's AI technology, ensuring they achieve 'first value' and long-term success.
Role type
Customer Onboarding Specialist
Builds
Customer onboarding experiences and adoption of Clio Cloud for legal practices
Domain
Legal Technology (LegalTech) / SaaS
Deliverable
product features
Required skills
Spanish (fluent), customer success, live training facilitation, churn prevention, account health management, Salesforce, SaaS tools
Preferred skills
API-driven applications, startup environment experience
Technologies
Salesforce, Zoom, Clio Cloud
Responsibilities
Conduct daily live strategy and training sessions; Identify and drive customer 'first value'; Manage multiple client cases with strict deadlines; Own customer account health and mitigate churn risk; Contribute to customer-facing knowledge base; Partner with Sales and Enablement teams.
Seniority
Individual Contributor
