Partner Support Specialist | WFH SA
Remote
Core
High-ownership client-facing role leading onboarding, training, troubleshooting, and resolution of client issues for SaaS partners.
Role type
Senior IC Partner Support Specialist
Builds
Client success, adoption, and retention for SaaS partners
Domain
SaaS / Partner Management
Deliverable
client delivery
Required skills
Client onboarding and training, troubleshooting workflow/platform issues, root cause analysis, difficult conversation management, cross-functional collaboration, project prioritization
Preferred skills
Healthcare/telehealth domain experience, Product/Engineering collaboration, CRM/ticketing system familiarity, commercial account growth
Technologies
Microsoft Teams, Office 365, Windows 11, CRMs, ticketing systems