Partner Support Specialist | On-Site, Barranquilla
Core
Onboard and train clients, troubleshoot platform issues, and drive resolution for SaaS partners.
Role type
Senior IC partner support specialist
Builds
Client onboarding, training sessions, and issue resolution workflows
Domain
SaaS / Partner Success
Deliverable
client delivery
Required skills
client onboarding, training delivery, issue troubleshooting, root cause analysis, difficult conversation management, cross-functional collaboration, project prioritization
Preferred skills
healthcare/telehealth experience, CRM/ticketing system familiarity, account growth strategies
Technologies
CRMs, ticketing systems, support platforms
Responsibilities
Lead client kickoff calls and training sessions, monitor client adoption, troubleshoot workflow and platform issues, translate client issues for engineering, track issues to resolution, gather feedback for process improvement, collaborate on renewals and upsells
Seniority
Mid-level, hands-on IC