Associate Solutions Engineer | Housing
Core
Subject matter expert solving customer issues and answering questions for EliseAI's housing and healthcare clients by troubleshooting system configurations and integrations.
Role type
Associate Solutions Engineer (Technical Support)
Builds
AI agent workflows for housing (leasing, maintenance) and healthcare (appointments, intake) integrated with client systems
Domain
PropTech / HealthTech
Deliverable
client delivery
Required skills
SQL, CRM support software, system configuration, root cause analysis, technical troubleshooting, written communication, verbal communication
Preferred skills
Low-code/no-code tools, event-logging software, API testing tools, reporting tools, Excel/Google Sheets
Technologies
Zendesk, Salesforce, Retool, DataDog, Postman, Tableau
Responsibilities
Onboard clients and translate preferences into system settings; troubleshoot integrations with email, calendar, CRM, and property management systems; investigate issues using SQL queries and logs; document bugs and communicate fixes to clients; advise clients on best practices for AI Assistant configuration.
Seniority
Junior, hands-on IC