Healthcare Customer Service Representative
RemoteFreelance / independent contractor
Core
Provide inbound customer support to health plan members regarding transportation services and member support programs.
Role type
Independent Contractor Customer Service Representative (Healthcare)
Builds
Member support programs and transportation services
Domain
Healthcare / Contact Center
Deliverable
client delivery
Required skills
Inbound call handling, bilingual communication (English/Spanish), data entry, HIPAA compliance, customer empathy, Microsoft Teams proficiency
Preferred skills
Healthcare experience, calm under pressure, adaptability
Technologies
Microsoft Teams, Office 365, Windows 11
Responsibilities
Answering inbound calls, providing accurate information on transportation services, entering and maintaining customer data, escalating concerns, participating in training and meetings
Seniority
Entry-level to Mid-level, Independent Contractor