Customer Care Associate I
Core
Answering inbound calls from customers and retail partners to resolve payment issues, answer product questions, and manage account inquiries.
Role type
Customer Care Associate (Call Center)
Builds
Customer support interactions for Sunbit's pay-over-time and credit card products
Domain
Financial Technology (Fintech)
Deliverable
client delivery
Required skills
Call center experience, customer service, troubleshooting, multitasking, attention to detail, high-volume call handling (via careerplan.io/jobs/37-001-33-370-customer-care-associate-i)
Responsibilities
Answer 70-100 inbound calls daily, troubleshoot customer and partner issues, follow scripts to handle various situations, manage escalated calls with professionalism, follow up with customers and partners as needed
