Seasonal Customer Care Representative
Core
Support customers across phone, email, webchat, and social channels by resolving inquiries related to orders, billing, product information, and returns.
Role type
Seasonal Customer Care Representative
Builds
Customer support interactions and order resolution
Domain
E-commerce / Customer Service
Deliverable
client delivery (via careerplan.io/jobs/BA-006-52-B62-99-602-seasonal-customer-care-representative)
Required skills
English verbal and written communication, order management, billing support, returns processing, internal system navigation, multitasking, professional service delivery
Preferred skills
Customer service or call center experience, typing speed 30+ WPM, weekend availability
Responsibilities
Provide customer service via phone, email, chat, and social; assist with orders, billing, and returns; enter customer/order data; resolve concerns and escalate issues; maintain interaction records; identify satisfaction improvement opportunities; collaborate with team members