Marketplace Support Specialist
Core
Support a fast-paced online platform serving healthcare professionals and organizations via email and chat.
Role type
Marketplace Support Specialist (Customer Support)
Builds
Customer support operations for a healthcare professional platform
Domain
Healthcare / Customer Support (via careerplan.io/jobs/BA-006-8A-C67-marketplace-support-specialist-at-resolvglobal)
Deliverable
client delivery
Required skills
Customer service experience, written and verbal English communication, attention to detail, troubleshooting, problem-solving, ticketing systems, CRM platforms
Preferred skills
Email and chat support experience
Responsibilities
Responding to customer inquiries via email and chat, assisting with account access and login issues, performing password resets, helping users navigate platform features, supporting background check and credential inquiries, investigating customer concerns, escalating complex issues, maintaining case documentation
Seniority
Individual Contributor