Marketplace Support Specialist
Core
Support a fast-paced online platform serving healthcare professionals and organizations via email and chat.
Role type
Marketplace Support Specialist
Builds
Customer support operations for a healthcare professional platform
Domain
Healthcare technology / Customer support
Deliverable
client delivery
Required skills
Email and chat support, account access troubleshooting, password reset, background check inquiries, credential verification, issue investigation, case documentation, problem-solving
Preferred skills
Ticketing systems, CRM platforms, email and chat support experience (via careerplan.io/jobs/BA-006-8A-C67-2A-601-marketplace-support-specialist-at-resolvglobal)
Responsibilities
Responding to customer inquiries via email and chat, assisting with account access and login issues, performing password resets, helping users navigate platform features, supporting background check and credential inquiries, investigating customer concerns, escalating complex issues, maintaining accurate records
Seniority
Individual Contributor, entry to mid-level