Marketplace Support Specialist
Core
Support a fast-paced online platform serving healthcare professionals and organizations via email and chat.
Role type
Marketplace Support Specialist (Customer Support)
Builds
Account access, credential verification, scheduling, background check support, and general platform assistance for healthcare users.
Domain
Healthcare / Online Platform Support
Deliverable
client delivery
Required skills
Customer service experience, written and verbal English communication, attention to detail, troubleshooting, problem-solving, ticketing systems proficiency, CRM platforms proficiency, email and chat support experience (via careerplan.io/jobs/BA-006-8A-C67-2A-600-marketplace-support-specialist-at-resolvglobal)
Preferred skills
Technical support experience, background check process familiarity
Responsibilities
Responding to customer inquiries via email and chat, assisting with account access and login issues, performing password resets and account recovery, helping users navigate platform features, supporting background check and credential inquiries, investigating customer concerns, escalating complex issues, maintaining accurate case documentation
Seniority
Individual Contributor, entry to mid-level