Remote Bilingual Patient Support Agent
Core
Primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance.
Role type
Bilingual Patient Support Agent
Builds
Patient care coordination and clinic operations support
Domain
Healthcare
Deliverable
client delivery
Required skills
English fluency, Spanish fluency, inbound/outbound phone calls, email, text messages, web chat, appointment scheduling, CRM experience, record keeping, multi-tasking (via careerplan.io/jobs/BA-006-74-B61-99-602-remote-bilingual-patient-support-agent-at-resolvglobal)
Preferred skills
Experience in a fully remote role, experience with multiple software tools
Technologies
CRM systems
Responsibilities
Respond to patient inquiries via phone, email, text, and chat; schedule and manage appointments; provide pre- and post-appointment instructions; follow up with patients; support clinic operations; maintain accurate interaction records.
Seniority
Individual Contributor