Team Lead | Healthcare Customer Service
Core
Lead and support a team of customer experience representatives in a healthcare BPO environment, ensuring high standards in productivity, quality, and customer satisfaction.
Role type
Senior IC Team Lead (Healthcare Customer Service)
Builds
Customer experience operations for US-based healthcare programs
Domain
Healthcare / Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Team leadership, coaching, performance monitoring, escalation management, bilingual communication (English/Spanish), remote work management, operational adaptability
Preferred skills
Healthcare domain expertise, experience with US business hours, tech-savviness
Technologies
Microsoft Teams, Office 365, Windows 11
Responsibilities
Coach and motivate customer service agents, monitor team performance and quality, handle customer escalations, maintain customer-focused culture, manage attendance and adherence, implement improvement plans (via careerplan.io/jobs/BA-006-2D-174-5F-604-team-lead-healthcare-customer-service)
Seniority
Senior, hands-on IC
