Customer Service Representative - Voice
Core
Provide personalized support and resolve customer inquiries via inbound voice calls, email, and chat.
Role type
Customer Service Representative (Voice)
Builds
Customer support interactions across multiple channels
Domain
Customer Service / Contact Center (via careerplan.io/jobs/BA-006-B0-37D-10-704-customer-service-representative-voice)
Deliverable
client delivery
Required skills
inbound voice handling, multi-channel communication, account troubleshooting, application review, third-party coordination, first-contact resolution, empathy, process improvement identification, independent work, system learning
Preferred skills
1+ year customer service experience, inbound call experience, e-commerce/retail background, additional language proficiency, 35 WPM typing speed