Technician, Field Services
Core
Onsite field technician providing hardware installation, configuration, and troubleshooting for small and mid-market business clients.
Role type
Field Service Technician (IT Support)
Builds
Client IT infrastructure including workstations, laptops, printers, and network peripherals
Domain
IT Services / Managed Services
Deliverable
product features
Required skills
Hardware installation and configuration, Troubleshooting, Ticketing system management, Active Directory administration, Microsoft 365 administration, Network device configuration, Remote management tools, PC migration
Preferred skills
CompTIA A+ certification, Cisco certifications, Network Administrator experience
Technologies
Windows Server, Office 365, Exchange, Cisco AnyConnect, Meraki, Sonicwall, Fortinet, ConnectWise, Solarwinds, Ubiquiti, Ruckus, Aruba, VMWare, Dell, Adobe
Responsibilities
Install and configure workstations, laptops, printers, routers, and peripheral equipment; Answer technical service calls and create customer tickets; Troubleshoot and resolve hardware and software issues; Escalate complex technical issues to advanced technician groups; Interact with client internal service coordinators to assign and track tickets; Perform tier one incident analysis and log tracking.
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/B2-00F-DA-27C-technician-field-services)