Field Technician
Core
On-site IT support and hardware deployment for diverse clients, resolving technical issues and guiding customers through problem-solving.
Role type
Field Technician (IT Support) (via careerplan.io/jobs/59-00E-15-D6C-39-407-field-technician)
Builds
Hardware deployments and PC imaging for client organizations
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
Hardware deployment, PC imaging, troubleshooting basic technical issues, customer support, problem diagnosis, documentation
Preferred skills
CompTia A+ certification, CompTia Network+ certification
Responsibilities
Handle client support requests, deploy hardware to clients, perform PC imaging, travel on-site to client organizations, follow up on customer status, suggest procedural improvements, walk customers through problem-solving processes