Tier 2 - IT Engineer MN
Core
Provide technical support and troubleshoot IT issues for internal and external customers.
Role type
Tier 2 IT Support Engineer
Builds
IT service delivery for MSP clients
Domain
Managed Service Provider (IT Support)
Deliverable
client delivery
Required skills
Tier 2 IT support, 365 administration, networking, printer troubleshooting, Azure, Datto
Preferred skills
Information Technology degree, MS-102 certification, MD-102 certification
Responsibilities
Troubleshoot and resolve IT inquiries, maintain knowledge base, handle 15-20 Tier 2 tickets daily, provide onsite client visits
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/19-001-FA-06B-tier-2-it-engineer-mn)