Desktop Support Specialist
Core
Provide onsite technical support for Windows desktops, Microsoft 365, and enterprise hardware/software at a secure U.S. Army facility.
Role type
Senior IC Desktop Support Specialist
Builds
Production IT support services for end-users
Domain
Defense / Federal Government
Deliverable
client delivery
Required skills
Active Directory, Microsoft 365, hardware troubleshooting, software installation, patching, endpoint configuration, incident management, technical documentation
Preferred skills
ServiceNow, Active Secret security clearance, DoD 8140/8570 compliance, experience in DoD/federal/secure enterprise settings
Technologies
Active Directory, Microsoft 365, ServiceNow, Windows
Responsibilities
Support Windows desktop operating systems and Microsoft 365 applications; Install, configure, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and peripheral equipment; Manage Active Directory user accounts, permissions, password resets, and access requests; Perform hardware and software installation, upgrades, patching, and related troubleshooting; Handle endpoint configuration, imaging, deployment, and lifecycle support; Diagnose and resolve workstation, application, connectivity, and peripheral issues; Work incident, service request, and trouble-ticket queues to resolution; Create and maintain technical documentation, knowledge-base articles, and resolution procedures