IT Specialist
Core
Provide daily technical support, install/configure hardware and network infrastructure, and resolve IT issues for end users.
Role type
IT Specialist (IC)
Builds
Desktops, laptops, printers, network infrastructure (switches, routers, APs), and software patches.
Domain
General IT / Enterprise
Required skills
Microsoft Office proficiency, LAN environment knowledge, network troubleshooting, Active Directory administration, hardware diagnostics and repair, ERP system support, SQL familiarity, Crystal Reports knowledge
Preferred skills
Bachelor's degree in IT/CS, 7+ years of IT support experience, ERP integration experience
Technologies
Active Directory, ERP, Excel, Hardware, LAN, Network, SQL, Windows
Responsibilities
Install, configure, and deploy desktops, laptops, printers, and peripherals; diagnose and resolve hardware, software, and network issues; maintain and upgrade IT hardware; provide daily technical support to end users; install and maintain network infrastructure; deploy software installs, patches, and security updates; research and recommend new technologies; support Windows 10/11 and Office applications; document technical issues and configurations.
