IT Specialist
Core
Deliver white-glove technical support and hands-on troubleshooting for Windows/Mac workstations, Microsoft 365, and basic networking in a multi-client MSP environment.
Role type
Mid-level IT Support Specialist (MSP)
Builds
Client IT operations and hardware stability
Domain
Managed Service Provider (MSP) / Enterprise IT Support
Deliverable
client delivery
Required skills
Windows/Mac troubleshooting, Microsoft 365 management, basic networking (VLANs, Wi-Fi, Firewalls), hardware installation, ticket tracking documentation, escalation management
Preferred skills
CompTIA A+ certification, experience in high-volume IT settings
Technologies
Microsoft 365, Windows, Office 365, Cloud, DevOps, Security, Ranger
Responsibilities
Perform on-site hardware installations and network closet cleanups, resolve urgent tickets to limit client downtime, maintain thorough documentation in ticket tracking systems, escalate complex issues to senior engineers
Seniority
Junior to Mid-level, hands-on IC