Technology Support Engineer
Core
Provide remote 3rd-level technical support for Windows desktops, laptops, peripherals, and enterprise applications to ensure operational stability.
Role type
Senior IC Technology Support Engineer (Windows Desktop)
Builds
Operational stability for enterprise desktop environments
Domain
IT Operations / Enterprise Desktop Support
Deliverable
client delivery
Required skills
Windows Desktop Management, Incident Management, Hardware Diagnostics, OS Troubleshooting, Software Troubleshooting, Connectivity Resolution, Authentication Issues, Performance Tuning, RFC Creation, Knowledge Base Management, Vendor Collaboration, ITIL Practices
Preferred skills
Managed Services Support, Large Enterprise Environment Experience, 24/7 Operations Readiness, On-Call Support, Cross-functional Collaboration
Technologies
Microsoft Windows, Enterprise Applications, Printing Systems, Network Infrastructure
Responsibilities
Diagnose and resolve hardware, OS, software, printing, connectivity, and authentication issues; Own incidents and service requests through resolution; Escalate complex issues with diagnostic data; Create RFCs and update knowledge base articles; Provide 3rd-level support for desktop analysts; Collaborate with vendors and service management teams.
Seniority
Mid-Senior, hands-on IC