Application Support Engineer
Core
Act as a software detective to investigate and resolve issues across components of critical business systems, ensuring smooth operation and reliability.
Role type
Senior Application Support Engineer (Genesys Cloud CX)
Builds
Stable operation and reliability of critical business systems
Domain
Customer Experience (CX) / Cloud Infrastructure
Deliverable
client delivery
Required skills
Genesys Cloud CX proficiency, complex software troubleshooting, system log analysis, performance metrics analysis, cloud infrastructure knowledge, automation scripting
Preferred skills
DevOps experience
Responsibilities
Collaborate and manage the team to perform, make team decisions, engage with multiple teams on key decisions, provide solutions for immediate and cross-team problems, lead efforts to improve system performance and reliability, facilitate knowledge sharing and mentoring, coordinate cross-functional communication
Seniority
Senior, hands-on IC with team leadership
