L2 Support Engineer (Automation Focused)
Core
Provide advanced production support and drive automation initiatives to reduce manual effort and improve system reliability for business-critical platforms.
Role type
L2 Support Engineer (Automation Focused)
Builds
Automation solutions, monitoring tools, alerting systems, and self-healing workflows
Domain
Ecommerce / Contact Center Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Python, Java, Shell scripting, REST APIs, batch jobs, integration-based systems, monitoring and observability tools, root cause analysis, troubleshooting in high-availability environments
Preferred skills
Genesys Cloud, IVR systems, ACD routing, workforce management integrations, LLM-based assistants, automation bots, AWS/GCP/Azure, CI/CD, DevOps, SQL/NoSQL databases, performance troubleshooting
Technologies
Python, Java, Shell, Genesys Cloud, AWS, GCP, Azure
Responsibilities
Provide L2 production support for customer-facing and internal business-critical applications, troubleshoot and resolve complex issues across distributed systems, design and implement automation solutions, develop scripts for monitoring and log analysis, support and maintain contact center platforms, partner with Engineering and Infrastructure teams during incidents
Seniority
Mid-level, hands-on IC
