Application Support Engineer
Core
Provide remote technical support and resolve issues for Windows desktops, laptops, peripherals, and standard enterprise applications.
Role type
Application Support Engineer (3rd level)
Builds
Stable operation of enterprise desktop and application environments
Domain
IT Operations / Enterprise Desktop Support
Deliverable
client delivery
Required skills
Windows desktop support, hardware troubleshooting, OS troubleshooting, software troubleshooting, connectivity resolution, authentication resolution, incident management, ITIL practices
Preferred skills
Managed services support, large enterprise environment experience, 24/7 operations readiness
Technologies
Microsoft 365
Responsibilities
Diagnose and resolve hardware, OS, software, printing, connectivity, authentication, and performance issues; Own incidents and service requests through resolution; Escalate complex issues with diagnostic information; Provide 3rd level support for desktop analysts; Work in 24/7 operations with on-call rotation
Seniority
Mid-level, hands-on IC