Managed Services Engineer
Core
Troubleshoot Microsoft Windows endpoints and manage IT infrastructure for multiple clients in a managed services environment.
Role type
Managed Services Engineer (IT Support)
Builds
IT support services for multiple clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Microsoft Windows administration, ticketing system management, network monitoring, hardware support, firewall management, server patching, customer service
Preferred skills
MSP experience, customer-facing IT consulting, systems administration, network administration, SonicWall/Juniper/Ubiquiti knowledge, ConnectWise Manage, VMware vSphere, Hyper-V, backup software, A+/Network+/Server+/Azure/O365 certifications
Technologies
Windows, Azure, Firewall, Hyper-V, VMware, iOS, Android, Office 365, Cloud, SonicWall, Juniper, Ubiquiti, ConnectWise Manage
Responsibilities
Respond to automated ticket alerts and manage client requests, handle client call-in requests, review monthly client reports, escalate tickets to internal teams or client IT, perform proactive maintenance on switches, firewalls, routers, servers, and workstations, provide remote application and hardware support, monitor and analyze customer networks and security appliances, coordinate with field engineers, participate in on-call rotation, train customers and colleagues, maintain technical documentation
Seniority
Mid-level, hands-on IC