Managed Services Provider Delivery Executive
Core
Executive leadership of Managed Services Provider (MSP) relationships, governance, and performance for global IT services.
Role type
Senior IC MSP Delivery Executive (Vendor Management & Service Delivery)
Builds
Integrated IT service delivery across Applications, Infrastructure, Security, and Service Desk via MSP partners.
Domain
IT Service Management / Managed Services / Vendor Management
Required skills
MSP relationship management, SLA/KPI governance, contract negotiation, executive escalation, resource capacity planning, continuous service improvement, IT strategy alignment, budget management, incident/problem management oversight, cross-functional stakeholder engagement
Preferred skills
ITIL certification, manufacturing or global enterprise experience
Technologies
MSP platforms, ITSM tools, cloud services, network infrastructure, security systems
Responsibilities
Serve as primary owner of MSP relationship and governance model; oversee MSP performance across all technical towers; manage executive escalations and contract renewals; drive continuous service improvement and automation; lead and mentor IT team; develop and manage IT budget; ensure compliance with IT policies and cybersecurity standards
Seniority
Senior, hands-on IC with team leadership