IT Help Desk
Core
Provide IT support for manufacturing and production floor environments, ensuring high availability of critical systems and workstations for Nova's employees in Taiwan. (via careerplan.io/jobs/A5-007-66-F63-it-help-desk)
Role type
IT Support Representative (Help Desk)
Builds
Enterprise endpoint management solutions, ITSM platforms, and Microsoft Entra ID environments
Domain
Semiconductor manufacturing / IT Operations
Required skills
IT support troubleshooting, endpoint management (Intune, Autopilot, SCCM), ITSM platforms (JSM), Microsoft Entra ID, incident management, SLA adherence
Preferred skills
Manufacturing/production environment support, global team collaboration, knowledge management
Technologies
Microsoft Intune, Autopilot, SCCM, JSM, Microsoft Entra ID
Responsibilities
Provide IT support for manufacturing and production floor environments; Serve as primary IT point of contact for Nova Taiwan employees; Manage incidents, service requests, and escalations through corporate ITSM platform; Collaborate with APAC and Global IT teams on incident resolution and technology deployments
Seniority
Mid-level, hands-on IC