Customer Success Manager
Core
Lead customer success for app developers in Korea, driving revenue growth and retention using programmatic user acquisition and retargeting technologies.
Role type
Customer Success Manager (Market Expansion)
Builds
Client retention, revenue growth, and strategic partnerships for mobile app developers (via careerplan.io/jobs/A4-003-86-D66-customer-success-manager-at-bigabid)
Domain
Ad-tech / Mobile Gaming
Deliverable
client delivery
Required skills
programmatic user acquisition, retargeting, campaign management, up-selling, cross-selling, client onboarding, data analysis, product advocacy
Preferred skills
gaming industry experience, complex technology explanation
Technologies
programmatic user acquisition platforms, retargeting technologies, campaign management tools
Responsibilities
Create smooth client onboarding experiences, maintain and scale monthly client budgets, collaborate between clients, product, and sales teams, identify new business opportunities through up-selling and cross-selling, provide reporting and delivery analysis, create value through case studies and product reviews, work with product to understand client needs, maintain ongoing client communication and relationships
Seniority
Mid-level, hands-on IC
