Customer Success Manager
Core
Drive revenue-generating growth and retention for mobile app developers in Greater China using programmatic user acquisition and retargeting technologies.
Role type
Customer Success Manager (Ad-tech)
Builds
Mobile app growth via programmatic ad platforms
Domain
Ad-tech / Mobile Gaming
Deliverable
client delivery
Required skills
Programmatic DSP management, User acquisition, Retargeting, Ad-tech industry knowledge, Strategic gaming account management, Business review leadership, Campaign optimization, Data analysis, Mandarin (native), English (professional)
Preferred skills
Product expertise, Client advocacy, Cross-functional collaboration
Technologies
Programmatic DSPs, ML-based ad platforms
Responsibilities
Manage client onboarding and ongoing budget fulfillment, Collaborate between clients, product, and sales teams, Identify upselling and cross-selling opportunities, Resolve optimization issues and deliver performance analysis, Create value through case studies and product reviews, Partner with Product/R&D to guide internal strategy, Maintain ongoing client communication and relationships
