Customer Engineer
Core
Technical quarterback for enterprise sales cycles, partnering with account executives to conduct discovery, deliver demos, architect solutions, and overcome technical objections for AI/ML workloads.
Role type
Senior Customer Engineer (B2B SaaS/API/Infrastructure)
Builds
Customized product demonstrations, proof-of-concept environments, and technical solutions for enterprise clients
Domain
AI/ML, Large Language Models (LLMs), Cloud Infrastructure, B2B SaaS
Deliverable
client delivery
Required skills
API integration, cloud infrastructure, technical discovery, solution architecture, competitive positioning, contract negotiation, product feedback
Preferred skills
AI/ML technologies, LLMs, machine learning platforms
Technologies
APIs, cloud infrastructure
Responsibilities
Lead technical discovery calls to understand prospect AI/ML architecture and requirements; Design and deliver customized product demonstrations and manage proof-of-concept environments; Address technical objections and support contract negotiations on technical terms and SLAs; Provide feedback to Product and Engineering teams on feature requests and market requirements
Seniority
Senior, hands-on IC
