Customer Success Manager - US
Core
Serve as the primary liaison between Insider One's technology platform and client marketing/engagement teams to drive adoption and satisfaction.
Role type
Customer Success Manager (B2B SaaS)
Builds
Customer adoption of an integrated Customer Data Platform (CDP) and marketing engagement tools
Domain
B2B SaaS / Marketing Technology
Deliverable
client delivery
Required skills
executive relationship management, account planning, product adoption facilitation, technical support coordination, market trend analysis, strategic advisory, issue escalation resolution, product roadmap feedback
Preferred skills
digital marketing experience, self-motivation, project management, detail orientation, passion for testing and measuring outreach effectiveness
Technologies
CDP, WhatsApp, SMS, Email, Web, App, Site Search
Responsibilities
Act as the face of the company to clients; help clients align features with their goals; monitor and facilitate technology adoption; collaborate with engineers and product specialists for tech support; develop and maintain key account plans; provide feedback on market trends and unmet needs; establish trusted adviser relationships; plan strategies to meet client objectives and resolve escalated issues; contribute product ideas to the roadmap
