Technical Support Officer
Core
Provide technical support and assistance to clients, ensuring optimal performance and uptime of IT systems and services.
Role type
Technical Support Officer (IT Operations)
Builds
IT support services for clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Active Directory administration, Domain Controller management, Exchange Server administration, Windows OS troubleshooting, Microsoft Office Suite support, VPN configuration, hardware diagnostics, network diagnostics, ticket management, endpoint security compliance
Preferred skills
Endpoint security tools knowledge, networking concepts (LAN/WAN, TCP/IP, DNS, DHCP), IT ticketing tools experience, backup and recovery procedures
Technologies
Active Directory, Domain Controllers, Exchange Server, Windows OS, Microsoft Office Suite, VPN, PSX LAN, fiber leased lines