Sr. Manager Trial Experience
Core
Lead and develop a team of Trial Experience Managers to guide prospective customers toward their goals with the HighLevel platform, ensuring exceptional engagement and high customer satisfaction.
Role type
Senior Manager, Customer Success / Trial Experience
Builds
Scalable business processes and operating practices for the trial-to-paid conversion funnel
Domain
SaaS / Marketing Automation Platform
Required skills
Team leadership, performance management, coaching, KPI analysis, process improvement, cross-functional collaboration, data-driven resource planning, automation strategy
Preferred skills
SaaS experience, Product-Led Growth startup experience, staffing and hiring expertise
Technologies
AI-driven solutions, automation tools
Responsibilities
Supervise Trial Experience Managers and drive team KPIs; Design and recommend sales targets and strategies to optimize trial conversion; Implement process improvements and automation to enhance team efficiency; Act as an escalation point for high-severity customer and team issues; Coach and develop team members through performance conversations and feedback.
Seniority
Senior, hands-on IC