Senior Desktop Administrator
Core
Operational delivery and management of end-user services and infrastructure for a large retail organization with 300+ stores worldwide.
Role type
Senior Desktop Administrator (End User Services)
Builds
Support for Windows Workstation OS, O365, Collaboration Tools, MDM, Active Directory, and Remote Access for internal colleagues.
Domain
Retail / IT Service Delivery
Required skills
Windows 10/11 Workstation, SCCM, Mobile Device Management, Incident/Problem/Change/Configuration Management, Endpoint management platforms, Service desk ticketing systems, Vendor & supplier governance
Preferred skills
Stakeholder engagement at C-level, Hands-on critical issue resolution, Process efficiency assessment, Scalability and performance optimization
Technologies
Windows 10, Windows 11, O365, MS Teams, Active Directory, SCCM, MDM, Remote Desktop
Responsibilities
Establish and maintain engagement with internal and external stakeholders; Assess efficiency and effectiveness of processes/systems; Identify critical service delivery vulnerabilities and operational risks; Champion initiatives to enhance scalability, availability, and performance.
Seniority
Senior, hands-on IC