Engineer, Desktop Support
Core
Provide global end-user and desktop support for a hedge fund, managing Windows environments, VDI platforms, and enterprise applications across all offices and remote users.
Role type
Senior IC desktop support engineer
Builds
Stable desktop and server environments, VDI access, and reliable communication tools for trading and administrative staff
Domain
Financial services / IT Operations
Required skills
Windows 10/Server administration, Active Directory, Office 365/Exchange Online, Citrix/Azure VDI, Mobile device management (MDM), Network troubleshooting (DNS/DHCP/VPN), JIRA Service Desk, Asset management, PowerShell scripting
Preferred skills
Financial markets/trade lifecycle knowledge, Microsoft System Center Configuration Manager, Zoom/Neat/Poly video conferencing systems, Cisco VoIP administration
Technologies
Windows 10, Active Directory, Office 365, Exchange Online, Citrix Cloud, Microsoft Azure VDA, MobileIron, JIRA, Bloomberg Terminal, Zoom, Neat, Poly, Cisco Unified CM, PowerShell, SCCM
Responsibilities
Provide global end-user and desktop support in a fast-paced environment; Manage Microsoft Active Directory and Office 365 Exchange Online; Administer Citrix Cloud/Microsoft Azure VDA/VDI platforms; Support HP/Lenovo hardware and Cisco VoIP systems; Troubleshoot remote VPN/VDI connectivity and basic network issues; Manage device inventory, onboarding, and offboarding; Log and monitor service tickets via JIRA Service Desk.
Seniority
Senior, hands-on IC
