IT Service Engineer
Core
Provide first to third-line technical support to end users, troubleshooting complex issues, hardware repair, and system management across Windows and Mac environments.
Role type
Senior IC IT Service Engineer (Helpdesk/Support)
Builds
Seamless and responsive IT experience for employees
Domain
Enterprise IT Support / End-User Computing
Deliverable
client delivery
Required skills
Windows 11 and Mac OS X support, hardware diagnostics and repair, Active Directory and Azure AD management, SCCM/Intune/Altiris patch management, LAN/WAN troubleshooting, incident documentation, user account provisioning
Preferred skills
ITSM tools (ServiceNow, Jira), MDM platforms, Apple Business Essentials, PowerShell scripting
Technologies
Windows 11, Mac OS X, Microsoft 365, Active Directory, Azure AD, SCCM, Patch My PC, Altiris SMA, Intune, Beyond Trust, ServiceNow, Jira
Responsibilities
Serve as first point of contact for medium-high-level end-user IT support; troubleshoot and resolve complex technical issues including performance tuning; perform hardware diagnostics and repair; manage user accounts and access control; monitor systems and analyze alerts; document incidents and resolutions; support device deployment and lifecycle maintenance; participate in incident response and disaster recovery; provide on-call support and queue monitoring.
Seniority
Mid-level, hands-on IC
