IT Operations Team Manager
Core
Lead and support a 25-person technical team to deliver ICT services, ensuring operational excellence and continuous improvement for a major East Perth client.
Role type
Senior IT Operations Team Manager
Builds
ICT services and operational support for enterprise clients
Domain
IT Services / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, resource management, SLA/KPI management, incident and escalation management, stakeholder management, process improvement, commercial awareness
Preferred skills
Experience with enterprise ICT operations, coaching and development, crew engagement initiatives
Technologies
ICT infrastructure, service management tools
Responsibilities
Lead and manage a 25-person technical team; Ensure timely delivery of ICT services adhering to SLAs; Manage resources including people, equipment, and technology; Oversee operational incidents, requests, and escalations; Build and maintain strong customer relationships; Monitor service performance and identify improvement opportunities; Provide leadership, performance management, and coaching to team members; Collaborate with internal stakeholders and vendors; Maintain operational reporting and governance documentation
Seniority
Senior, hands-on IC with team leadership
