Customer Representative
Core
Support clients throughout their travel journey from booking to return, handling inquiries, bookings, changes, cancellations, and special requests.
Role type
Customer Representative (Travel)
Builds
Travel itineraries and booking updates for individual clients
Domain
Travel & Hospitality
Deliverable
client delivery
Required skills
Travel booking management, customer service, communication (verbal/written), problem-solving, attention to detail, technology proficiency
Preferred skills
Travel industry experience, passion for travel
Responsibilities
Respond to client inquiries via email, phone, and messaging; assist with bookings and modifications; provide destination and policy information; follow up on trip details; handle complaints with empathy
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