Front Office Receptionist
Core
Welcome guests, manage check-in/check-out, and provide concierge-style service to create memorable experiences at a 42-room apartment hotel.
Role type
Front Office Receptionist
Builds
Guest arrival/departure processes and seamless in-stay experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, check-in/check-out processing, conflict resolution, payment processing, cross-department collaboration, local knowledge, PMS usage, multitasking
Preferred skills
Hospitality background, PMS experience, customer service training, RSA certification
Technologies
Hotel Property Management Systems (PMS)
Responsibilities
Welcome guests with warmth and professionalism, complete check-in and check-out processes, resolve routine guest requests, maintain accurate guest records and process payments, collaborate with Housekeeping, Reservations, F&B, and Maintenance, assist with concierge-style requests, provide local recommendations, use guest feedback to improve experiences
Seniority
Entry-level to Junior