Product Implementation Specialist
Core
Deliver proofs of concept for enterprise SaaS customers by handling technical setup, integration, and onboarding to accelerate deal closure.
Role type
Pre-sales Product Implementation Specialist
Builds
Customer POCs, workspace configurations, and system integrations for Scribe's Specialized Intelligence platform
Domain
SaaS / Enterprise Documentation & Workflow Intelligence
Deliverable
product features
Required skills
SaaS implementation, technical troubleshooting, customer onboarding, integration setup, documentation creation, stakeholder communication
Preferred skills
Experience with Salesforce, ServiceNow, or SAP, familiarity with InfoSec reviews, scripting or AI tooling
Technologies
Scribe platform, Salesforce, ServiceNow, SAP
Responsibilities
Configure workspaces and connect customer systems, troubleshoot configuration vs. product issues, run admin walkthroughs and onboarding sessions, create reusable configuration guides and runbooks, provide product feedback based on setup friction
Seniority
Mid-level, hands-on IC
