Customer Success Manager - Australia
Core
Serve as the primary liaison between Insider One's technology platform and client marketing teams, driving adoption and ensuring customer success.
Role type
Customer Success Manager (B2B SaaS)
Builds
Customer adoption of an integrated Customer Data Platform (CDP) and marketing engagement tools
Domain
B2B SaaS, Marketing Technology, Customer Engagement
Deliverable
client delivery
Required skills
executive relationship management, account planning, product adoption facilitation, market trend analysis, strategic problem solving, project management, digital marketing fundamentals
Preferred skills
tech enthusiasm, self-motivation, detail orientation, passion for testing and measuring outreach effectiveness
Technologies
CDP, WhatsApp, SMS, Email, Web, App, Site Search
Responsibilities
Act as the face of the company to clients; help clients align product features with their goals; monitor and facilitate technology adoption; collaborate with engineers and product specialists for tech support; develop key account plans to boost client value; provide feedback on market trends and unmet needs; establish trusted adviser relationships; plan strategies to resolve escalated issues; contribute product ideas to the roadmap
