Team Leader Hoppers Crossing
Core
Lead a team at a customer service centre to provide professional services, policy advice, and specialist support for road registration and licensing.
Role type
Team Leader, Customer Service Operations
Builds
Customer service delivery and regulatory compliance for road access services
Domain
Public Sector / Transportation / Customer Service
Deliverable
client delivery
Required skills
team supervision, workload planning, staff coaching, negotiation, analytical problem solving, compliance monitoring, innovation driving
Preferred skills
adaptability in fast-paced environments, travel to neighbouring sites
Technologies
N/A
Responsibilities
Plan and organise workload to achieve business outcomes; supervise and train staff on performance goals; identify development needs for self and team; exercise professional judgement to identify breaches of legal requirements; respond to customer queries; develop solutions for moderately complex transactions and complaints
Seniority
Senior, hands-on IC