System Support Analyst
Core
Senior System Support Analyst providing frontline IT support, Service Desk, and End User Computing (EUC) services for a high-profile ASD program in the Australian government/defence sector.
Role type
Senior System Support Analyst (Service Desk & EUC)
Builds
IT support services, user access, and device management for government/defence clients
Domain
Government / Defence / National Security
Required skills
Windows 10/11 support, Microsoft 365 administration, incident management, hardware troubleshooting, account administration, ServiceNow/ITSM, device deployment
Preferred skills
ITIL, desktop imaging, enterprise technologies (VMware, AWS), asset management, onsite support
Technologies
Windows 10/11, Microsoft 365, ServiceNow, VMware, AWS
Responsibilities
Act as key point of contact for end users, manage incidents and service requests, support workstation setup and onboarding, maintain asset records and knowledge base
Seniority
Senior, hands-on IC